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For general information:
Send us an email to hello@amarsupiel.com or quieroamarsupiel@amarsupielcom
DELIVERIES
When will I receive my Amarsupiel.com order?
All Amarsupiel shipments are sent from Amazon's logistics services and are delivered within 4-5 working days. For islands, delivery may take 1-2 days longer.
What is Amarsupiel's delivery area?
Amarsupiel has coverage throughout the international territory compatible with Amazon's logistics services.
How much does shipping cost?
The shipping cost depends on the final destination. Returns must be managed by the customer.
What do I do if my order does not arrive?
When you place your order, you should receive a confirmation email with the Amazon tracking code. Check your spam folder. With that code you can contact Amazon's logistics services and ask them for information.
If you think that your order may be lost or is taking too long, you can send an email to quieroamarsupiel@amarsupiel.com and we will inform you as soon as possible.
SIZE / PRODUCT CHANGE
Changing size and product is very simple, and you have 30 days from the date of purchase to do so. It is essential that the product is in perfect condition and with the labels on.
The size change must be made by sending the garment to Spain at your own expense to the following address:
Amarsupiel SL
Calle Galera 15
28220, Majadahonda
TLF: 695949810
Amarsupiel will send you the required size free of charge.
To do this please send an e-mail to: quieroamarsupiel@amarsupiel.com indicating:
- The new desired size.
- Proof of sending the garment you want to return.
* If these steps are not strictly followed, the exchange will not be possible.
RETURNS
Can I return my order?
Amarsupiel allows you to exchange your order for any product or products from our catalogue. We also give the option for a refund.
To make a return it is essential that the garment is in perfect condition and with the labels on.
You must start your return within is 30 days from the date of purchase.
To do so, the garment must be sent to us at:
Amarsupiel SL
Calle Galera 15
28220, Majadahonda
TLF: 695949810
Send an e-mail to quieroamarsupiel@amarsupiel.com attaching the proof of delivery.
Once the garment has been checked and the return has been approved, a discount code will be sent by e-mail which can be exchanged for a new order or the money will be refunded as required.
* If these steps are not strictly followed, the exchange will not be possible.
*If the garment is found to be faulty, Amarsupiel will be responsible for the costs and formalities involved in exchanging the product. If this is the case please send an email to quieroamarsupiel@amarsupiel.com and the incident will be solved within a maximum period of one week.